Privacy
Policy

1. Who We Are

ClassMaster Intelligence ("CMi", "we", "us", or "our") operates the coaching and membership platform at classmaster.ezycourse.com, based in Melbourne, Victoria, Australia.

Our Privacy Policy Officer can be contacted at [email protected] or by phone at +61 2 9000 1742.

2. What Personal Information We Collect

2.1 Information you provide directly

• Name and email address (when you create an account or contact us)
• Phone number (if provided)
• Payment information (processed securely by our payment provider — we do not store full card details)
• Professional information (role, industry, goals — provided when applying for programs or completing intake assessments)
• Communication content (messages, enquiries, and documents submitted for review as part of Elite Pro membership)
• Application information (for Melbourne Immersion or Elite membership applications)

2.2 Information collected automatically

• IP address and device information
• Browser type and version
• Pages visited and time spent on the platform
• Session participation and completion data
• Cookie and tracking data (see Section 8)

2.3 Information from third parties

We may receive information about you from our platform provider (EzyCourse) and payment processors in the ordinary course of operating the platform.

3. How We Use Your Information

We use your personal information to:

• Create and manage your account and membership
• Deliver our programs, sessions, and coaching services
• Process payments and send receipts and invoices
• Respond to your enquiries and provide customer support
• Send you service-related communications (session reminders, membership updates, program information)
• Improve our programs, curriculum, and platform based on usage data
• Personalise your coaching experience and assess program fit
• Comply with our legal obligations
• Protect against fraud or misuse of the platform

We will only contact you for marketing purposes (such as information about new programs) if you have opted in to receive such communications or where permitted by law. You may opt out at any time using the unsubscribe link in any marketing email.

4. Disclosure of Your Information

We do not sell your personal information. We may disclose your personal information to:

4.1 Service providers

Third-party providers who assist us in operating the platform, including:

• EzyCourse — our platform provider (hosted in the United States)
• Payment processors — for secure payment processing
• Email service providers — for sending communications

These providers are bound by confidentiality obligations and are only permitted to use your information to provide services to us.

4.2 Professional introductions (Melbourne Immersion)

If you participate in the Melbourne Immersion, limited professional information (your name, role, and stated goals) may be shared with third parties as part of arranged professional introductions. This will only occur with your awareness and in the context of the program.

4.3 Legal requirements

We may disclose your information where required by law, court order, or government authority.

5. Overseas Disclosure

Our platform is hosted by EzyCourse, which stores data on servers located in the United States. By using our platform, you acknowledge that your personal information may be transferred to and stored in the United States.

We take reasonable steps to ensure that overseas recipients handle your personal information in a manner consistent with the Australian Privacy Principles. However, you acknowledge that Australian privacy laws may not apply to the overseas handling of your information, and we may not be accountable under the Privacy Act 1988 for such handling.

If you do not consent to this cross-border transfer, please do not create an account or use our platform.

6. Storage & Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. These steps include access controls, secure transmission (HTTPS), and data minimisation practices.

We retain your personal information for as long as necessary to provide our services and comply with our legal obligations. When information is no longer required, we will take reasonable steps to destroy or de-identify it.

No method of transmission over the internet is completely secure. While we take reasonable precautions, we cannot guarantee absolute security of your information.

7. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

• Access the personal information we hold about you
• Correct any inaccurate or out-of-date information
• Request deletion of your personal information (subject to our legal obligations to retain certain records)
• Opt out of marketing communications at any time
• Lodge a complaint with us or with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached

To exercise any of these rights, contact us at [email protected]. We will respond to access and correction requests within 30 days.

8. Cookies & Tracking

Our platform uses cookies and similar tracking technologies to operate effectively, remember your preferences, and analyse how the platform is used. This includes:

• Essential cookies — required for the platform to function (login sessions, security)
• Analytics cookies — help us understand how visitors use the platform
• Preference cookies — remember your settings and choices

You can control cookies through your browser settings. Disabling essential cookies may affect your ability to use the platform. Disabling analytics cookies will not affect your ability to access content.

9. Children

Our platform and services are intended for adults aged 18 and over. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have collected personal information from a person under 18, we will take steps to delete that information promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify members of material changes by email and will post the updated policy on this page with a revised effective date. Your continued use of the platform following notification constitutes acceptance of the updated policy.

11. Contact Us

For any privacy-related enquiries, requests, or concerns, please contact our Privacy Policy Officer:

• Email: [email protected]
• Phone: +61 2 9000 1742
• Location: Melbourne, Victoria, Australia

We aim to respond to all privacy enquiries as quickly as possible.

12. Complaints

If you believe we have breached the Australian Privacy Principles or your privacy rights, please contact us in the first instance at [email protected]. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992